I have lost, damaged, or tightened my wristband. Can I get a replacement?

Wristband replacement is subject to verification of the order. If you need a replacement*, please bring your wristband, order confirmation and government-issued ID to Wristband Assistance near the entrances of the festival. Please note there is a $25 wristband replacement fee.

Wristband replacements cannot be shipped prior to the festival. The only way to receive a replacement is for the original purchaser to pick it up in person at Wristband Assistance.

*We are only able to provide a replacement for wristbands purchased through the Lollapalooza website, Front Gate Tickets or the Ticketmaster Verified Exchange. We cannot assist with orders purchased through third parties. 

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