Where is Wristband Assistance? And what are the hours?

Wristband Assistance is located at the corner of Michigan Avenue and Ida B Wells North.

If you need a wristband replacement*, lost your package in the mail, or have any other issues with your wristband, please visit our Wristband Assistance Location instead of the Box Office.

A government-issued ID is required to verify your order.

We are only able to provide a replacement for wristbands purchased through the Lollapalooza website, Front Gate Tickets or the Ticketmaster Verified Exchange. We cannot assist with orders purchased through third parties.

Wristband Assistance hours will be available closer to the festival dates. Check back later.